Esper Consulting
Case Studies
What We've Done
Heritage Luxury Retailer Digital Transformation
A century-old luxury department store needed to modernize its operations and customer experience without losing its distinctive character. Esper Consulting developed a phased digital transformation strategy that preserved the personalized service ethos while introducing state-of-the-art e-commerce capabilities.
The project began with a comprehensive evaluation of the retailer’s operational systems and digital infrastructure. We identified key opportunities to streamline processes, reduce inefficiencies, and enhance the agility of marketing and merchandising teams. By implementing a robust e-commerce platform and integrating advanced analytics, we enabled the retailer to deliver targeted, high-touch experiences across all channels.
To further elevate customer service, we introduced innovative features such as virtual shopping consultations, real-time inventory visibility, and personalized loyalty programs. Staff were equipped with digital tools to deliver seamless support both in-store and online, ensuring every customer interaction reflected the brand’s commitment to excellence.
Financial Institution Reputation Rebuild
After facing regulatory scrutiny, a prestigious private bank needed to restore stakeholder trust and strengthen its internal governance. Esper Consulting led a dual-track initiative addressing both compliance and public perception.
Our team conducted a thorough review of existing governance structures, collaborating with legal and compliance experts to design and implement robust new frameworks that met international regulatory standards. In parallel, we worked closely with executive leadership to articulate a refreshed brand narrative, emphasizing transparency, ethical conduct, and a renewed commitment to client stewardship.
Targeted communications were rolled out to clients and stakeholders, supported by leadership visibility in key industry forums and media.
Within a year, the institution not only satisfied regulatory requirements but also achieved client retention rates exceeding 95%, marking a successful turnaround and renewed confidence in the bank’s future.
Legacy Watchmaker Innovation Partnership
We facilitated a partnership between a traditional Swiss watchmaker and an emerging wearable technology company to create a limited-edition smart timepiece that honored horological traditions while incorporating discreet connected features appealing to next-generation collectors.
The project started with a series of confidential workshops, aligning master watchmakers and tech engineers on a shared vision: to design a connected watch that retained the craftsmanship and aesthetic hallmarks of Swiss horology. The partnership focused on integrating discreet smart features, such as activity tracking and smartphone notifications, without compromising the mechanical integrity or classic design of the timepiece.
To ensure exclusivity and appeal to collectors, the final product was released as a numbered series, accompanied by a bespoke launch event. The collaboration not only expanded the watchmaker’s reach into the luxury tech segment but also reinforced its reputation for forward-thinking craftsmanship.
The limited edition sold out within weeks, earning acclaim for its thoughtful fusion of legacy and modernity.
Global Luxury Brand Asian Market Entry
A renowned European luxury house sought to expand its presence into Asia, a region with rapidly growing demand but distinct cultural expectations. Esper Consulting developed a market entry strategy that balanced global brand consistency with deep local relevance.
Our team began by conducting in-depth market research and consumer insight analysis, identifying key motivators and sensitivities among target demographics in China, Japan, and Southeast Asia. Working closely with local cultural consultants, we crafted a positioning strategy that honored regional traditions, such as customizing product launches around major local holidays, while preserving the brand’s signature aesthetic and values.
To maximize engagement, we designed omnichannel campaigns that blended digital innovation with exclusive in-person experiences, leveraging popular social media platforms and local influencers to build anticipation and trust. Esper Consulting also facilitated strategic partnerships with established regional distributors and luxury retail groups to provide crucial market access and regulatory guidance, ensuring a smooth rollout and consistent customer service.
As a result, the brand’s first-year engagement in Asia exceeded projections by 30%, with strong traction among affluent Millennials and Gen Z consumers. The launch not only elevated brand awareness but set a new benchmark for culturally attuned luxury market entry in the region.
